Cancellation Policy

Appointments at SKINFORMED are unhurried by design, which means each one reserves dedicated clinical time just for you. This policy explains what happens when plans change, so everything stays fair for every client.

Giving notice

If you need to cancel or rearrange, please give at least 48 hours' notice. With that notice, your booking fee transfers to your new appointment with no charge.

Booking fees

A booking fee secures your appointment and is redeemed against your treatment on the day. Booking fees are:

• Fully transferable with 48 hours' notice or more.
• Retained where an appointment is cancelled with less than 48 hours' notice, or missed without notice.

Late arrival

Please arrive on time. If you arrive more than 15 minutes late, there may no longer be sufficient clinical time to treat you safely, and your appointment may need to be rebooked as a late cancellation.

If we need to cancel

Occasionally, clinical or personal circumstances mean we must rearrange an appointment. If that happens, you'll be offered the next available appointment as a priority, and any booking fee carries over in full or is refunded - your choice.

Illness and emergencies

Life happens. If you're unwell or facing a genuine emergency, contact us as early as you can - these situations are always handled with discretion and compassion.

How to cancel or rearrange

Use the booking portal link from your confirmation email, or email hello@skinformedclinic.com. A cancellation only counts from the moment we receive it.